Fulfillment Policy

North Road Media Fulfillment Policy

Welcome to North Road Media! We are committed to providing clear, transparent, and reliable information about our services and policies. Please read the following fulfillment policies carefully to understand our processes regarding refunds, shipping or delivery, returns, cancellations, and more.

Refund Policy

North Road Media offers a variety of marketing services tailored to our clients’ needs. Refunds are issued under the following conditions:

• Eligibility: Refunds may be requested if services are not delivered as described in the agreement or due to non-performance of agreed deliverables.
• Request Process: Refund requests must be submitted in writing within 14 days of service delivery.
• Non-Refundable Services: Certain services, such as consulting and creative design work already completed and approved, are non-refundable.

For questions about refunds, please contact us at support@northroadmedia.com or call (616) 681-4765.

Shipping or Delivery Policy

North Road Media specializes in delivering digital products and services. Below are the details of our delivery policy:

• Digital Services: Deliverables such as marketing strategies, reports, and design files are sent electronically via email or a secure client portal.
• Turnaround Times: Delivery timelines are outlined in the service agreement and depend on the scope of work. Most services are completed within 5-15 business days.
• Physical Goods: For clients who purchase printed materials, shipping is available to the United States and Canada. Shipping times and costs are determined at checkout and are provided by third-party carriers.

Return Policy

Due to the nature of our services, returns are generally not applicable. However:

• Physical Goods: If you receive damaged or defective items, please contact us within 7 days of receipt for a replacement or refund.
• Digital Services: If deliverables do not meet agreed-upon specifications, we will work with you to resolve the issue at no additional charge.

Cancellation Policy

• Project-Based Services: Projects canceled before work begins are eligible for a full refund of the deposit. Once work has started, refunds are prorated based on completed milestones.
• Subscription Services: Subscriptions may be canceled at any time, but no refunds are issued for partial billing cycles. Services will continue until the end of the current billing period.

Customer Service Contact Information

We are here to assist you with any questions or concerns:

• Email: support@northroadmedia.com
• Phone: (616) 681-4765
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Legal or Export Restrictions

North Road Media complies with all applicable laws and regulations. Our services are not available in countries subject to U.S. government restrictions. Clients are responsible for ensuring compliance with local laws in their jurisdiction.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

Business Address

North Road Media
18847 148th Ave
Spring Lake, MI 49456
United States

Promotions and Discounts

Terms and conditions for promotions and discounts are clearly outlined at the time of the offer. These terms may include eligibility requirements, timeframes, and usage restrictions. For specific promotion details, please contact us.

Website Security

We value your trust and take security seriously:

• Our website uses HTTPS encryption to ensure secure transactions.
• Payment information is processed securely in compliance with PCI standards.
• We do not store sensitive payment information on our servers.

Accepted Payment Methods

We accept the following payment methods: Visa, Mastercard, American Express, and Discover. Logos for these card networks are displayed at checkout.

Thank you for choosing North Road Media. For additional information, please contact us at support@northroadmedia.com or call (616) 681-4765.